Refund policy

Chinwe's Patterns Return & Refund Policy

 

We want you to love your fabric. If something isn't right, you can request a return within 14 days of delivery.

 

What can be returned: Fabric that is uncut, unwashed and unused, in its original packaging.

 

What can't be returned: Fabric that has been cut, washed or sewn, sale items and gift cards.

 

How to start a return: Email hello@chinwe.io with your order number and a photo of the item. Please don't send items back before we reply with return instructions; returns sent without approval can't be accepted.

 

Return shipping: If the item arrived damaged, defective or wasn't what you ordered, we cover return shipping or send a replacement, often without needing the item back. For other returns (changed your mind), you pay return shipping. We never charge a restocking fee.

 

Damaged or wrong item: Please check your order when it arrives and email us within 7 days with photos. We'll send a replacement or a full refund.

 

Refunds: Once your return is received and checked, or your damage claim is approved, we refund your original payment method within 10 business days. Your bank may take a few extra days to show it.

 

Exchanges: The fastest way to exchange is to return the item for a refund and place a new order.

 

Contact: Chinwe's Patterns, 622 SW 9th Ave #3E, Portland, OR 97205, United States. Email hello@chinwe.io. Phone (503) 208-6684.